A crucial part of providing high-quality services is taking responsibility. Responsibility for the well-being of everyone involved with ManualMaster, for our role in society, and for our place on the planet. Therefore, we are happy to walk you through the steps we take to achieve a high level of corporate social responsibility. This way you know exactly what to expect from us and our services.
Sustainable Business Operations
During the ManualMaster Congress in 2021, Raimon Loman let us in on sustainability in the plant and flower sector. His speech and shared insights have inspired us to think about how ManualMaster can contribute to a circular economy and CO2 footprint reduction. How and where can we stimulate a more sustainable and mindful handling of raw materials and our behavior towards nature and people?
Eline and Gitte, two Business Innovation interns from the Avans University of Applied Sciences in Den Bosch, have conducted a study and provided insights into where ManualMaster was standing in terms of sustainability. Where are we now and what steps can we take to improve as soon as possible? Our colleagues as well as our customers and a few suppliers were interviewed in order to create a comprehensive picture. And what did we find out? There is a lot of room for improvement. Especially when it comes to (digital) consultations.
The pandemic did not only put us in extraordinary circumstances, but also taught us some important lessons. We found new worth in online communications alongside in-person meetings. An appropriate balance between these forms of connection brings us the best results. Having the first and last consultation of a project at the client’s location benefits the process, and in-between online consultations benefit the environment. This approach has proved its efficiency: after an introductory conversation, the consultant gets to work with your system, while you continue your operations. Then, regular implementation feedback sessions take place when necessary.
We are choosing to embrace this approach. The balance between sustainability and job satisfaction is at heart of the process. A balance in which the bond with you as a customer and the reduction of hectic and polluting commuting becomes a new standard.