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Quality Management

We see quality management as the sum of process management, risk management, document control, quality registrations, continuous improvement and performance indicators. At ManualMaster, all these components are combined in one suite. Obviously, you can use them separately but the integration of the various components makes the suite more powerful, efficient, consistent and clearer. You save time, take your quality management system to the next level and create awareness and engagement in your organisation.

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Autonomy and Rules

We excel at rules, because rules give people freedom. If you are familiar with the rules, you’ll feel that you have more freedom of movement. Experiencing autonomy stimulates a sense of responsibility, which, in turn, promotes accuracy and increases employee motivation.

We develop software starting from this vision. You can see this in the flexible and versatile quality management software that we develop: the system adapts to your organisation rather than vice-versa. You will also notice this in our communication: open, knowledgeable and solution-oriented. And finally, you will also experience this when using our software: ownership, decentralised management and knowledge sharing are all stimulated.


Because ManualMaster combines all aspects of quality management in one system, matters such as document control, process management, risk management, CAPA management and quality assurance reinforce each other.

The ManualMaster quality management system (QMS) keeps a record all required information to control and improve quality process in one single tool. The consequence: a paperless organisation, the elimination of all manual work and time-consuming tasks, automatic workflows for each QMS form and control based on effortless analyses.

Your Quality Management System

The implementation of a quality management system affects every aspect of an organisation’s performance. ManualMaster offers intelligent solutions for time savings and control relating to:

For Whom?

An important starting point in the development of our quality management software is that everyone should have the right information that they need to work at the right time.

This means that a quality management system must be developed starting from various perspectives. It all depends on who is looking at the documents: an auditor or an employee who works on the production line in a plant.

With ManualMaster you can specify what someone should be able to see in order to do his or her job and what else people can see in the system if they are interested. Within these ‘rules’, an individual is free to determine what he/she wants to see in addition to his/her preferences.

We are improving the document control process (digital authorization, archiving, transparent document cycle and status) with ManualMaster. The software is great for paperless working, the full text search option and systematic reports/metrics. We have been able to transform non-digital information to digital data by using ManualMaster WebForms.

Nguyen Phuong MaiTechnical Function Specialist, Bosch Transmission Technology B.V. - Vietnam

As we succeed in the first stage by making changes and implementing the ManualMaster system, my goal now is to move to the transition into the rest of the company. Committing to going paperless, and include a document storage plan with specific guidelines for all employees.”
“ManualMaster presents always the latest version of the documents and provides convenient access to the required information. In addition to a paperless office strategy ManualMaster is environmentally friendly by saving more paper.

Abdallah Mohammad AlkhatibSHE-Q Officer, APMSCO - Jordan

The benefits of ManualMaster are good version control, less need for printed documents and good availability as needed. We use ManualMaster as Document Control System for standard operating procedures, policies, etc and for forms for reporting of nonconformities and complaints. Includes version control, read and understand, digital authorisation, metrics. Ensuring availability to the correct people.

Patricia CollinsQuality Manager, Magna Labs (Leyden Delta) - United Kingdom

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