Risk management

Risk Management is one of the pillars of an effective Quality Management System. In practice, we regularly see that organisations use software such as MS Excel for risk analysis. Setting up coherent links between an analysis of this type and the quality management system is complex and difficult. It is exactly that coherence and interdependency - “using risk management as a good basis for the quality management system” - that we see as a key challenge faced by organisations.

Risk identification

The process starts with risk identification. You identify the risks or hazards you perceive within your business operations and record them directly in the application. The next step is to register the associated causes, consequences, measures and risk scores, which you can determine in various ways, such as a brainstorming session.

ManualMaster generates an interactive graphical overview of all the risks in your organisation for use by your stakeholders. You can filter and sort the information in this view based on a specific (type of) risk and the associated causes, consequences, measures and risk scores. For example, you can display a concise summary of all the risks for a specific activity or step in a process.

Because risk management is integrated in your quality management system, when you display a work description or information about a process, you can immediately see the associated risks and all the relevant information.

Risk assessment

You decide and set up the way in which you assess or weigh up your risks. The system allows you to adopt a configuration based on various accepted methods. For example: Severity x Probability or Likelihood x Impact x Detection Difficulty.

In our experience, the tendency to want to quantify can lead to a feeling of false security. As a result, we often encounter situations in practice where the score (e.g. Likelihood x Impact) does not match our emotional response. In our opinion, that emotional response always comes first. So, in addition to methods for quantifying the score, ManualMaster also includes an option for indicating an emotional response (e.g. a thumbs up or thumbs down, or a smiley).


The power of risk management in ManualMaster lies in the integration you can set up with different parts of your quality system.

Risks can be linked to documents, processes and activities (process steps). As a result, your risk assessments can be seamlessly integrated with your processes in order to inform every employee of opportunities and threats.

Anybody who has access rights in the system can open a visual display of a process and see the current risk (latest version) associated with each step in a process. A risk may be associated with multiple steps/activities in a process, but the probability of occurrence may differ depending on the step. You can visually indicate whether a risk increases or decreases during a process. You can also define critical control points (CCP) in the process.

In addition to linking risks to processes and activities, we can link risk mitigation measures to procedures, instructions, reports, checklists or videos. A single mouse click displays all the information for a measure and ManualMaster ensures that you only see the correct, approved versions.

Auditing risks

Finally, risk assessments can be reviewed when performing an audit. This feature allows you to retrieve risks and the associated preventive measures so that they can be checked for effectiveness. This closes the (PDCA) circle. You can also carry out a cause or risk analysis when reporting incidents.

The ability to check an existing risk analysis relating to a specific risk can be useful! Many companies are already using this feature in our WebForms software module.

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