News: What is going on with us?

Tekening van man en manpaard die koffie drinken

9 December 2024 / Qualitime

Si, Caballo

During a coffee stop in a small Andalusian village, we are surprised by the warm welcome of a young woman and the unique charm of the local culture. As we enjoy our coffee, we strike up a conversation with a local resident who passionately shares stories about his life with horses in the mountains. Although we can barely understand the words, his gestures and enthusiasm speak volumes. The story highlights the importance of a shared language—not only in daily life but also within organizations—to achieve goals together and truly understand one another.

Visuele interpretatie van een bewustzijnsmanager, een getekend profiel van een hoofd met radartjes

19 November 2024 / Qualitime

Quality manager or Awareness Manager

In this era of rapid societal and technological change, sustainable entrepreneurship requires more than just management metrics. This article explores how companies can return to an organic form of collaboration, emphasizing autonomy, awareness, and the optimal use of senses.

Foto van alarmklok met post it note waarop, good work, geschreven staat om zo klanttevredenheid uit te drukken

4 November 2024 / Qualitime

Glad it Doesn’t Work

This story explores an unusual approach to customer satisfaction at a holiday park, where TVs were deliberately disabled before guests arrived. By quickly fixing the issue when guests reported it, the park achieved higher satisfaction ratings, with customers praising the fast and attentive service. This counterintuitive result highlights how speed and responsiveness in addressing issues can sometimes lead to greater satisfaction than delivering flawless service.

16 September 2024 / Qualitime

Emergency Stop – About Technology and Risks

Fred Vahlkamp shares a personal experience in which a small event—a chip in his windshield caused by a flying stone—unexpectedly exposes significant risks. After two failed attempts to calibrate the driver assistance camera, his car performs an emergency stop due to a malfunctioning system. This incident teaches Fred that risks are often misjudged and not always obvious. His story underscores the importance of risk management and critical thinking about technology.

16 September 2024

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